The Problem
As an agency, Autosplash carried the first-touch conversation load for its own clients as well as itself. Enquiries arrived faster than anyone could answer them properly, the same questions repeated all day, and real buyers sat in the same queue as tyre-kickers. Hiring for it would have meant billing hours against work that shouldn't need a human at all.
What I Built
A client-facing chatbot trained on the real answers, tone and edge cases of the business, deployed across the touchpoints where conversations actually start. It handles the repeat questions end to end, reads intent, captures the details a human would have asked for, and routes genuine buyers to a person with the conversation already summarised. Built to be reused across client accounts rather than rebuilt each time.
The Result
First-touch conversations are handled automatically and consistently, the team only sees conversations worth their time, and the same build now scales across accounts instead of turning into more headcount.